Incident Response

Transparency is critical. This plan outlines exactly how we proceed during a platform security or operational incident.

1. Detection & Classification

Incidents identified by our automated monitoring or via responsible disclosure are rapidly classified into severity tiers: Critical, High, Medium, or Low based on data exposure and operational impact.

2. Containment

Our primary immediate objective is isolation. Affected systems or endpoints are quarantined, API access is restricted if necessary, and infrastructure boundaries are enforced to prevent threat propagation.

3. Investigation

Simultaneous with containment, our engineering team executes a root cause analysis to determine the precise vulnerability, map the scope of affected records, and build a forensic timeline.

4. Notification

In the event of an authenticated data exposure incident, we commit to a 72-hour notification timeline pursuant to strict GDPR standards. Affected users will receive direct email alerts, and significant events will be publicly disclosed on our status page.

5. Remediation

A permanent patch or mitigation strategy is developed, peer-reviewed, and deployed to production to secure the vulnerability and restore full secure functionality.

6. Post-Incident Review

After an incident is resolved, a comprehensive lessons-learned document is produced internally. Platform policies, automated testing rules, and access configurations are updated to permanently prevent recurrence.

If you have any immediate security concerns, contact us at security@zolvaritech.com.